Returns & Warranty
At Sounds Good, we stand by our warranties. Would you like to report a defective product or a problem that occurred after several months of use? Please read the section below to learn more about our different warranties and return policies.
Please note that the information provided on this page is exclusively applicable to purchases made on our website. For any purchases made in-store or on another website, we recommend that you inquire with the respective merchant to familiarize yourself with their specific policies before making your purchase.
Satisfaction Guarantee
Sounds Good products may be returned for a full refund if they do not meet your expectations and it has been purchased on our website, even if they have been opened and used. Wireless earbuds are covered by a 15-day satisfaction guarantee from the date of receipt. For other products, it is 30 days.
In order to preserve your warranty privileges, please follow these guidelines:
- The product must have been purchased on our website, and not in a retail store or in other ways (e.g. Facebook Marketplace).
- The product must be clean, lightly used, and functioning as if it were new.
- The product must not have suffered any physical or accidental damage.
- The product must be returned in its original box with all its accessories.
- The product must be returned by mail within 10 days of return approval.
Upon confirmation of the return, refunds will be issued in the original form of payment within 5-10 business days.
Shipping fees paid are not refundable.
In the event of a return that does not meet the above conditions, Sounds Good reserves the right to refuse to process the return or to deduct a fee from the total refund.
Durability Warranty
New products
Our headphones and speakers are covered by a 1-year durability warranty.
Quality control is one of our top priorities, as is customer satisfaction. We have great confidence in our products and that's why, even as a small company, we take the liberty of offering a warranty equal to or greater than those major brands.
If you encounter a problem with your product, we encourage you to first consult our help center. If none of the solutions offered solves the problem, contact our customer service. Please provide as much detail as possible in your initial inquiry to help us serve you more quickly and efficiently. In order to establish that a product is defective, we will ask you a few questions and require you to perform some manipulations.
In case of a defect, we will ask you to return the faulty product to us, and we will exchange it for a new one. If the model you had is no longer available, we will offer you a similar or superior model.
All return requests are reviewed by our customer service department. Items returned without prior approval will not be accepted.
Refurbished products
Our refurbished products come with a 6-month durability warranty, which is half the duration offered for our new products. If a refurbished product has a defect, we will replace it with the same refurbished product in perfect working condition.
Gifts
If the product is intended to be given as a gift, the warranty period begins when the gift is opened and the same rules apply. This policy applies all year round (not just at Christmas). Once you place your order, please email us at hello@soundsgood.ca to let us know that your order is a gift so that we can add a note to your account.
Return or exchange a product
If you wish to return or exchange a product, contact our customer service by email at hello@soundsgood.ca. Please include the name of the product, the reason for the return, and your order number. Depending on your situation, we will tell you how to proceed.
Return shipping costs
We will provide you with a prepaid shipping label. You won’t have to pay anything to return a product.