Returns & Warranty

At Sounds Good, we stand by our warranties and do not try to circumvent problems. Would you like to report a defective product or a problem that occurred after several months of use? Please read the section below to learn more about our different warranties and return policies.

Satisfaction Guarantee

Sounds Good products may be returned for a full refund if they do not meet your expectations, even if they have been opened and used. Wireless earbuds are covered by a 15-day satisfaction guarantee from the date of receipt. For other products, it is 30 days.

In order to preserve your warranty privileges, please follow these guidelines:

  • The product must be clean, lightly used, and functioning as if it were new.
  • The product must not have suffered any physical or accidental damage.
  • The product must be returned in its original box with all its accessories.
  • The product must be returned by mail within 10 days of return approval.

Upon confirmation of the return, refunds will be issued in the original form of payment within 5-10 business days.

Xpresspost service fees are not refundable.

In the event of a return that does not meet the above conditions, Sounds Good reserves the right to refuse to process the return or to deduct a fee from the total refund.

Durability Warranty

Our headphones and speakers are covered by a 1-year durability warranty.

Quality control is one of our top priorities, as is customer satisfaction. We have great confidence in our products and that's why, even as a small company, we take the liberty of offering a warranty equal to or greater than those major brands.

If you encounter a problem with your product, we encourage you to first consult our help center. If none of the solutions offered solves the problem, contact our customer service. Please provide as much detail as possible in your initial inquiry to help us serve you more quickly and efficiently. In order to establish that a product is defective, we will ask you a few questions and require you to perform some manipulations.

In the event of a defect, we will ask you to return the defective pair and exchange it for a new pair. If the product you had is no longer available, we will offer you a similar or better one.

All return requests are reviewed by our customer service department. Items returned without prior approval will not be accepted.

Gifts

If the product is intended to be given as a gift, the warranty period begins when the gift is opened and the same rules apply. This policy applies all year round (not just at Christmas). Once you place your order, please email us at hello@soundsgood.ca to let us know that your order is a gift so that we can add a note to your account.

Return or exchange a product

If you wish to return or exchange a product, contact our customer service by email at hello@soundsgood.ca. Please include the name of the product, the reason for the return, and your order number. Depending on your situation, we will tell you how to proceed.

Return shipping costs

We will provide you with a prepaid shipping label. You won’t have to pay anything to return a product.