Click here to consult the SG Session user guide.

Click here for the Ultimate V7 user guide.

iPhone or iPad

1. On your device, go to Settings > Bluetooth.

2. Take the earbuds out of the case and put them in your ears.

3. Select "Ultimate V6" when the name appears on the screen to pair them.

Android

1. From the Home screen, swipe down from the top of your screen to display your notification panel.

2. Swipe down again to display your quick settings.

3. Press and hold the Bluetooth icon.

4. Tap Pair with a device.

5. Take the earbuds out of the case and put them in your ears.

6. Select "Ultimate V6" when the name appears on the screen to pair them.

Apple Watch

1. Disconnect the earbuds from your other devices.

2. On your Apple Watch, touch Settings > Bluetooth.

3. Take the earbuds out of the case and put them in your ears.

4. Select "Ultimate V6" when the name appears on the screen to pair them.

MAC

1. Disconnect the earbuds from your other devices.

2. On your Mac, from the Apple menu, select System Preferences > Bluetooth.

3. Take the earbuds out of the case and put them in your ears.

4. Select "Ultimate V6" when the name appears on the screen, then click on Connect to pair them.

Windows 10

1. Disconnect the earbuds from your other devices.

2. Select Start > Settings > Devices > Bluetooth and other devices > Add Bluetooth or other devices > Bluetooth.

3. Take the earbuds out of the case and put them in your ears.

4. Select "Ultimate V6" when the name appears on the screen to pair them.

5. Follow any additional instructions, if any, then click OK.

Apple TV

1. Disconnect the earbuds from your other devices.

2. On your Apple TV, go to Settings > Remote Controls & Devices > Bluetooth.

3. Take the earbuds out of the case and put them in your ears.

4. Select "Ultimate V6" when the name appears on the screen to pair them.

Calls

To answer, tap once on the left or right earbud.

To reject a call, double-tap on the right or left earbud.

To hang up, double-tap on the left or right earbud.

Music

To play/pause music, tap once on the left or right earbud.

To return to the previous song, double-tap on the left earbud.

To go to the next song, double-tap on the right earbud.

Voice assistant

To activate the voice assistant, triple-tap on the right earbud.

Volume control

To increase the volume, press the right earbud for a few seconds.

To decrease the volume, press the left earbud for a few seconds.

To charge your earbuds, place them in the case and close the cover. Ensure good contact between the earbuds and the case by pressing down on the head of the earbuds. 

To charge the case, plug it in with a USB-C cable or place it on a wireless charger.

Here are a few tips for preserving the batteries:

1. Use a USB wall charger with a maximum power of 5W to 10W. 

2. Avoid "fast chargers", which are suitable for recent cell phones but not for Ultimate V6 batteries.

3. Avoid letting them discharge for too long. It is necessary to recharge lithium-ion batteries at least once a month. Their power can rapidly decrease if they are deprived of power for several weeks.

4. Be careful not to overcharge them. Overcharging can be very damaging to the batteries. When the charging case's light turns solid green, it indicates that it is fully charged and that it’s time to unplug it.

5. Avoid exposing them to temperatures that are too cold or too hot. Batteries do not like hot or cold. Extreme temperatures can affect long-term battery performance.

6. When not in use, place the earbuds in the charging case.

7. Do not play with the case. The battery life may be reduced by repeated opening and closing of the case.

Case

When the light is yellow-green, it indicates the case battery is low (1-20%). 

When the light flashes green, it indicates that the case is charging (20% -99%).

When the light is solid green, it indicates that the case is fully charged.

Earbuds

The lights turn on when the earbuds are pairing to a device, during an incoming call, or when you reset them.

None of the light signals on the earbuds have any connection with their charge level.

Case

To figure out how much charge is left in the case, put it on a wireless charger or connect it with a USB-C cable.

If the light is pale yellow-green, it indicates that the case's battery is low (1-20%).

If the light is slowly flashing green, it indicates that the case is charging (20%-99%).

If the light is solid green, it indicates that the case is fully charged.

If your earbuds stay connected or connect by themselves when placed in the case with the lid closed, it is a sign that the case is low on charge. 

Earbuds

To gauge the battery level of your earbuds, consult the charge estimate provided by the device to which they are connected. 

On your phone or tablet, open the control center by sliding your finger down from the top right corner. You will see the estimated percentage of battery life left.

On your computer, the estimated battery life can be found in your Bluetooth settings, next to the Ultimate V6 connection.

If a technical problem occurs, reset your earbuds by following the steps below: 

1. In your device's Bluetooth settings, select the Ultimate V6 and click on Forget device.

2. Place both earbuds in the case.

3. Quickly tap 5 times on both earbuds simultaneously.

4. The light will flash green, then switch to red, and turn off.

5. Remove both earbuds from the case and pair them again. 

Case

Use a soft, dry, lint-free cloth to clean the charging case. If necessary, moisten the cloth lightly with isopropyl alcohol. Allow the charger case to dry. Make sure not to get any liquid in the charging ports.

Earbuds 

1. Remove the silicone tips.

2. Gently remove the wax with a wooden toothpick or small, fine-bristled brush. Make sure not to push any debris deeper into the earbud grille.

3. Clean the earbud's filter with a cotton swab soaked in 70% isopropyl alcohol.

4. Use a soft, dry, lint-free cloth to remove any remaining dust and debris. You can also use a cleaning gel or gum.

5. Gently disinfect the outer surfaces of the earbuds with a wipe soaked in 70% isopropyl alcohol, 75% ethyl alcohol, or a disinfectant wipe.

Here are a few more guidelines: 

• Do not run your Ultimate V6 under water or any other cleaning product.

• Make sure not to get any liquid in the openings. 

• Be careful not to get moisture in any openings.

• Do not use sharp objects or abrasive materials to clean your Ultimate V6.

First, make sure your case is fully charged. When the light is solid green, it indicates that it is fully charged.

If your case has been plugged in for at least 15 minutes and there are no lights, first make sure the USB-C cable and your wall outlet are connected. If possible, try plugging the case with a different cable into a different outlet. 

If your case is charging properly, but your earbuds won't charge: 

1. Clean the charging pins (on the earbuds and inside the case) with a soft, dry, lint-free cloth. 

2. Make sure the earbuds are well placed in the case. When you put the earbuds in the case, a red light should appear for a few seconds. It indicates that they are charging. You may have to press it down a bit to make proper contact.

3. Close the case and make sure it is tightly closed.

4. Charge it for two hours.

If the problem persists, please contact our customer service at: [email protected].

1. First, make sure your case is fully charged. When the light is solid green, it indicates that it is fully charged.

2. Check that the earbuds are well placed in the case. When you put the earbuds in the case, a red light should appear for a few seconds. It indicates that they are charging. You may have to press it down a bit to make proper contact.

3. Ensure that the earbuds are not connected to any other devices nearby. They can't be connected to multiple devices at the same time, you'll need to turn off Bluetooth on one device before pairing them with another or disconnect them altogether otherwise it can cause connection problems.

4. If you still can't pair your Ultimate V6s, reset them (see Reset section above).

If the problem persists, please contact our customer service at: [email protected].

1. First, make sure your case is fully charged. When the light is solid green, it indicates that it is fully charged.

2. Check that the earbuds are well placed in the case. When you put the earbuds in the case, a red light should appear for a few seconds. It indicates that they are charging. You may have to press it down a bit to make proper contact.

3. Clean your Ultimate V6s (see Cleaning section above).

4. Reset your Ultimate V6s (see Reset section above).

If the problem persists, please contact our customer service at: [email protected].

1. Make sure you have the latest update on the device your Ultimate V6 are connected to.

2. Check that your connected device is nearby, and that there's no wireless interference or obstructions blocking the signal.

3. Try listening to the content on a different application or device to see if the problem is with the application or device in question.

4. Clean your Ultimate V6s (see Cleaning section above).

5. Reset your Ultimate V6s (see Reset section above).

If the problem persists, please contact our customer service at: [email protected].

Click here for the SG Mini user guide.

1. Go to the Bluetooth settings on your device. 
2. Take both earbuds out of the charging case and put them in your ears to activate pairing mode. 
3. On your device, select "SG Mini" from the list of available devices. 

Note: The SG Mini can only be connected to one Bluetooth device within the same range at a time. To connect to another device within the same range, you must either disable Bluetooth on the current device or disconnect the SG Mini from it.

Calls

To answer, double-tap either the right or left earbud.

To hang-up, double-tap either the right or left earbud.

To reject a call, press and hold the right or left earbud for one second.

Voice assistant

To activate the voice assistant, triple-tap either the right or left earbud.

Music

To play/pause music, double-tap either the right or left earbud.

To go to the previous song, press and hold the left earbud for one second.

To skip to the next song, press and hold the right earbud for one second.

Volume control

To increase the volume one step, tap once on the right earbud.

To decrease the volume one step, tap once on the left earbud.

To recharge the case, connect it to a power source using a USB-C cable (not included). The case's LED light blinks red when charging and stays on when fully charged. Charging takes about 1.5 hours from 0%.

To recharge earbuds, place them in the case, press them down gently and close the case fully. While charging, the earbuds will display a white LED light, which will turn off once fully charged. Allow approximately 1.5 hours for the earbuds to fully charge from 0%.

If a technical problem occurs, tap 5 times on the left or right earbud to reset the earbuds.

Click here to consult the SG Balade user guide.

Power on the speaker. The LED will flash white, meaning the speaker enters pairing mode. On your device, select the speaker from the list. Upon successful connection, you will hear a sound and the LED will stop flashing. The speaker can only be connected to one Bluetooth device at the time. To connect another device to the speaker, you must first disconnect the current one.

Connect a USB-C charging cable (not included) to your Bluetooth speaker's charge input, then connect the other end to a USB port on your computer or to a USB charger. Charging is indicated by a red LED. The LED turns off when fully charged. If you haven't used the speaker for 7 days, it is recommended to charge it for at least 10 minutes before powering it on. You can then use it while it's charging.

Calls

To answer, press once on the ▶ button.

To hang up, press once on the ▶ button.

To reject a call, hold down the ▶ button for 2 seconds.

To call back the last number in your call log, double-press the ▶ button.

Music

To play/pause music, press once on the ▶ button.

To return to the previous song, long press the - button.  

To go to the next song, long press the + button. 

Volume control

To increase the volume, short press the + button. 

To decrease the volume, short press the - button.

1. Turn on both speakers.

2. Press and hold the ▶ button on one of the speakers for 3 to 5 seconds until you hear a “beep”. This will be the primary speaker.

3. Release the ▶ button. It can take a few more seconds before speakers connect to each other. L/R channels can be identified by their LED indicator on both speakers. The left channel is the primary speaker, and flashes white every three seconds. The right channel is the secondary speaker and its light is solid white. 

4. Go to your device’s Bluetooth settings and select the speaker from the list to pair them. Only one speaker will be displayed as they are paired together and acting as one.

To unpair the speakers, press and hold the ▶ button on one of the speakers for 2 to 3 seconds until you hear a “beep”.

The “Bass Boost” mode amplifies the bass output from the speaker. To activate or deactivate it, simultaneously press the + and - buttons.

If a technical problem occurs, press and hold the ▶ button for 8 seconds to reset the speaker and turn it off.

1. Make sure your speaker is charged and turned on. You should see a flashing white light on the speaker.

2. Ensure your speaker and your device are within 10 meters of each other.

3. Check that your speaker isn’t connected to another device nearby. 

4. If there are any other Bluetooth devices nearby, turn them off, as they may interfere with the connection.

5. Unpair your speaker from your device and pair it again.

1. Ensure your speaker and your device are within 10 meters of each other.

2. Check that there's no wireless interference or obstructions blocking the signal.

3. Make sure your speaker and device’s batteries are not running low.

1. Increase the volume.

2. Ensure your speaker and your device are within 10 meters of each other.

3. Check that there's no wireless interference or obstructions blocking the signal.

4. Go to your device’s Bluetooth settings and make sure your speaker is still connected.

You can reach us via email at [email protected], or via Messenger. We'll be happy to help you and answer any questions you may have.

You can purchase all our products directly on our website. 

Our products are also available in many stores and on Amazon.ca. Visit our Points of Sale page to find the nearest location.