Products
SG Session
Click here to view the SG Session user guide.
SG Oasis
Click here to view the SG Oasis user guide.
1. Install the Sounds Good app to access the SG Oasis settings. iOS | Android
2. Once your SG Oasis devices SG Oasis to the app, disable the Ear Detection feature. Depending on the shape of your ear canal, the sensors may interpret certain movements as if you were removing the earbuds. This can trigger unintended play or pause actions, making it seem like the sound is cutting out.
3. You can also try disabling the touch controls in the app, especially if you’re wearing a hat, to avoid accidental contact.
If the problem persists, contact our customer service at hello@soundsgood.ca.
Ultimate v6
Click here for the Ultimate V6 user guide.
Case
When the light is yellow-green, it indicates the case battery is low (1-20%).
When the light flashes green, it indicates that the case is charging (20% -99%).
When the light is solid green, it indicates that the case is fully charged.
Earbuds
The lights turn on when the earbuds are pairing to a device, during an incoming call, or when you reset them.
None of the light signals on the earbuds have any connection with their charge level.
If a technical problem occurs, reset your earbuds by following the steps below:
1. In your device's Bluetooth settings, select the Ultimate V6 and click Forget device.
2. Place both earbuds in the case.
3. Quickly tap 5 times on both earbuds simultaneously.
4. The light will flash green, then switch to red, and turn off.
5. Remove both earbuds from the case and pair them again.
Case
Use a soft, dry, lint-free cloth to clean the charging case. If necessary, moisten the cloth lightly with isopropyl alcohol. Allow the charger case to dry. Make sure not to get any liquid in the charging ports.
Earbuds
1. Remove the silicone tips.
2. Gently remove the wax with a wooden toothpick or small, fine-bristled brush. Make sure not to push any debris deeper into the earbud.
3. Clean the earbud’s filters with a cotton swab soaked in 70% isopropyl alcohol. We recommend these swabs because they are lint-free and specially designed to clean small, hard-to-reach areas, but you can use those you have available at home.
4. Use a soft, dry, lint-free cloth to remove any remaining dust and debris. You can also use a cleaning gel or gum.
5. Gently disinfect the outer surfaces of the earbuds with a wipe soaked in 70% isopropyl alcohol, 75% ethyl alcohol, or a disinfectant wipe.
Here are a few more guidelines:
• Do not run your Ultimate V6 under water or any other cleaning product.
• Make sure not to get any liquid in the openings.
• Be careful not to get moisture in any openings.
• Do not use sharp objects or abrasive materials to clean your Ultimate V6.
First, make sure your case is fully charged. When the light is solid green, it indicates that it is fully charged.
If your case has been plugged in for at least 15 minutes and there are no lights, first make sure the USB-C cable and your wall outlet are connected. If possible, try plugging the case with a different cable into a different outlet.
If your case is charging properly, but your earbuds won't charge:
1. Clean the charging pins (on the earbuds and inside the case) with a soft, dry, lint-free cloth.
2. Make sure the earbuds are well placed in the case. When you put the earbuds in the case, a red light should appear for a few seconds. It indicates that they are charging. You may have to press it down a bit to make proper contact.
3. Close the case and make sure it is tightly closed.
4. Charge it for two hours.
If the problem persists, contact our customer service at hello@soundsgood.ca.
1. First, make sure your case is fully charged. When the light is solid green, it indicates that it is fully charged.
2. Check that the earbuds are well placed in the case. When you put the earbuds in the case, a red light should appear for a few seconds. It indicates that they are charging. You may have to press it down a bit to make proper contact.
3. Ensure that the earbuds are not connected to any other devices nearby. They can't be connected to multiple devices at the same time, you'll need to turn off Bluetooth on one device before pairing them with another or disconnect them altogether otherwise it can cause connection problems.
4. If you still can't pair your Ultimate V6s, reset them(see Reset section above).
If the problem persists, contact our customer service at hello@soundsgood.ca.
1. First, make sure your case is fully charged. When the light is solid green, it indicates that it is fully charged.
2. Check that the earbuds are well placed in the case. When you put the earbuds in the case, a red light should appear for a few seconds. It indicates that they are charging. You may have to press it down a bit to make proper contact.
3. Clean your Ultimate V6 (see Cleaning section above).
4. Reset your Ultimate V6 (see Reset section above).
If the problem persists, contact our customer service at hello@soundsgood.ca.
1. Make sure you have the latest update on the device your Ultimate V6 are connected to.
2. Check that your connected device is nearby, and that there's no wireless interference or obstructions blocking the signal.
3. Try listening to the content on a different application or device to see if the problem is with the application or device in question.
4. Clean your Ultimate V6 (see Cleaning section above).
5. Reset your Ultimate V6 (see Reset section above).
If the problem persists, contact our customer service at hello@soundsgood.ca.
SG MINI
Click here to view the SG Mini user guide.
- Go to the Bluetooth settings on your device.
- Take both earbuds out of the charging case and put them in your ears to activate pairing mode.
- On your device, select "SG Mini" from the list of available devices.
Note: The SG Mini can only be connected to one Bluetooth device within the same range at a time. To connect to another device within the same range, you must either disable Bluetooth on the current device or disconnect the SG Mini from it.
Calls
To answer, double-tap either the right or left earbud.
To hang-up, double-tap either the right or left earbud.
To reject a call, press and hold the right or left earbud for one second.
Voice assistant
To activate the voice assistant, triple-tap either the right or left earbud.
Music
To play/pause music, double-tap either the right or left earbud.
To go to the previous song, press and hold the left earbud for one second.
To skip to the next song, press and hold the right earbud for one second.
Volume control
To increase the volume one step, tap once on the right earbud.
To decrease the volume one step, tap once on the left earbud.
To recharge the case, connect it to a power source using a USB-C cable (not included). The case's LED light blinks red when charging and stays on when fully charged. Charging takes about 1.5 hours from 0%.
Note: If you have an earlier version of the SG Mini, the light flashes red while the case is charging, not green.
To recharge earbuds, place them in the case, press them down gently and close the case fully. While charging, the earbuds will display a white LED light, which will turn off once fully charged. Allow approximately 1.5 hours for the earbuds to fully charge from 0%.
If a technical problem occurs, tap 5 times on the left or right earbud to reset the earbuds.
SG BALADE
Click on the corresponding version to view the SG Balade user manual. The version number (7-digit series) is printed directly on the product.
Manual for version 0704004 (sold from June 2025)
Power on the speaker. The LED will flash white, meaning the speaker enters pairing mode. On your device, select the speaker from the list. Upon successful connection, you will hear a sound and the LED will stop flashing. The speaker can only be connected to one Bluetooth device at the time. To connect another device to the speaker, you must first disconnect the current one.
Connect a USB-C charging cable (not included) to your Bluetooth speaker's charge input, then connect the other end to a USB port on your computer or to a USB charger. Charging is indicated by a red LED. The LED turns off when fully charged. If you haven't used the speaker for 7 days, it is recommended to charge it for at least 10 minutes before powering it on. You can then use it while it's charging.
Calls
To answer, press the ▶ button once.
To hang up, press the ▶ button once.
To reject a call, press and hold the ▶ button for 2 seconds.
To redial the last number, press the ▶ button twice.
Music
To play/pause music, press the ▶ button once.
To return to the previous song, press and hold the - button.
To skip to the next song, press and hold the + button.
Volume control
To increase the volume, briefly press the + button.
To decrease the volume, briefly press the - button.
1. Turn on both speakers.
2. Press and hold the ▶ button on one of the speakers for 3 to 5 seconds until you hear a “beep”. This will be the primary speaker.
3. Release the ▶ button. It can take a few more seconds before speakers connect to each other. L/R channels can be identified by their LED indicator on both speakers. The left channel is the primary speaker, and flashes white every three seconds. The right channel is the secondary speaker and its light is solid white.
4. Go to your device’s Bluetooth settings and select the speaker from the list to pair them. Only one speaker will be displayed as they are paired together and acting as one.
To unpair the speakers, press and hold the ▶ button on one of the speakers for 2 to 3 seconds until you hear a “beep”.
The “Bass Boost” mode amplifies the bass output from the speaker. To activate or deactivate it, simultaneously press the + and - buttons.
If a technical problem occurs, press and hold the ▶ button for 8 seconds to reset the speaker and turn it off.
1. Make sure your speaker is charged and turned on. You should see a flashing white light on the speaker.
2. Ensure your speaker and your device are within 10 meters of each other.
3. Check that your speaker isn’t connected to another device nearby.
4. If there are any other Bluetooth devices nearby, turn them off, as they may interfere with the connection.
5. Unpair your speaker from your device and pair it again.
1. Ensure your speaker and your device are within 10 meters of each other.
2. Check that there's no wireless interference or obstructions blocking the signal.
3. Make sure your speaker and device’s batteries are not running low.
1. Increase the volume.
2. Ensure your speaker and your device are within 10 meters of each other.
3. Check that there's no wireless interference or obstructions blocking the signal.
4. Go to your device’s Bluetooth settings and make sure your speaker is still connected.
Is there anything else we can help you with?
You can contact us via e-mail at hello@soundsgood.ca, or via Messenger. We'll be happy to help you and answer any questions you may have.
You can purchase all our products directly on our website.
Our products are also available in many stores and on Tanguay.ca. Visit our Points of Sale page to find the nearest location.