Privacy policy

This Sounds Good Privacy Policy (the "Policy") describes how we collect, use and share information about you when you visit and use soundsgood.ca (the "Site"). By using the Site, you agree to the terms of this Policy.

Rotule Inc, whose head office is located at 95 104e rue, Québec (Québec) G1C 2Z5, Canada, is the controller of your data.

PERSONAL INFORMATION WE COLLECT

Device Information: When you visit the Site, we receive and store data that is generated during your use of our services. This includes:

• IP (Internet Protocol) addresses used to connect your computer to the Internet; data concerning the computer and connection used, such as browser type and version, time zone set, browser types and versions, operating system and platform;
• data relating to your browsing session, including the search terms that referred you to the site, page response times, download errors, the duration of visits to certain pages, data relating to interaction with pages and the methods used to leave the page;
• the navigation path of URLs between our website and others, including date and time.

We collect this information using the following technologies:

• cookies" are data files placed on your device or computer, often containing an anonymous unique identifier. For more information on cookies and how to disable them, visit http://www.allaboutcookies.org;
• "log files" track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages and timestamps;
• Web beacons", "tags" and "pixels" are electronic files used to record information about the way you browse the site.

Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including: 

• your name, billing and delivery addresses; 
• your e-mail address and telephone number;
• your credit card or other payment details;
• the content of notices and e-mails you send us.

When we refer to "personal information" in this Privacy Policy, we mean both "device information" and "order information".

HOW DO WE USE PERSONAL INFORMATION?

We use the device information we collect to help us detect potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimize our site (for example, by generating analyses of how our customers navigate and interact with the site, and to evaluate the success of our marketing and advertising campaigns).

We use the Order Information we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging shipping and sending invoices and/or order confirmations). In addition, we use this order information to:

• to communicate with you;
• review our orders for potential risk or fraud;
• provide you with information or advertisements relating to our products or services (where this corresponds to the preferences you have shared with us).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your personal information here.

We also use Google Analytics to help us understand how our customers use the site - you can find out more about how Google uses your personal information here. You can also disable Google Analytics here.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to protect our rights in any other way.

TARGETED ADVERTISING

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we think may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page here. 

You can refuse targeted advertising by using the links below:

• Facebook
• Google
• Microsoft

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

DO NOT TRACK

Please note that we do not modify our site's data collection and use practices when we see a "Do Not Track" signal on your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

DATA SECURITY

We implement technical and organizational measures to protect your information. For example, we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter. We also ensure that only authorized personnel have access to the information we collect about you.

It's important to protect yourself against unauthorized access to your password and computer. Make sure you log out when you've finished using a shared computer.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions or if you wish to file a complaint, please contact us by e-mail at [email protected].