Shipping & Delivery

Processing and delivery times

When you place your order, it will be processed within the next business day. 

Shipping times vary according to your address and the shipping method selected.

Orders are shipped from our warehouses in Quebec and are generally delivered within the following time frames:

  • QC: 2-5 business days
  • ON, MB: 3-7 business days
  • NB, NS, PE, NL: 4-8 business days
  • BC, AB, SA: 6-9 business days

    Shipping costs

    We offer free shipping on all orders over $99 delivered within Canada. For orders over $50, shipping is $4.99.

    Your order may be subject to additional fees if you entered the wrong shipping address and your order has already been shipped when you report the error.

    Charges may therefore be added if:

    1. Our carrier charges us for re-routing packages;
    2. The package has been returned to our warehouse and must be reshipped to the correct address with a new shipping label.

    Parcel tracking

    A tracking number will be automatically sent to you by email once your order has been processed, allowing you to follow your package’s progress.

    Please note that some shipping methods do not include tracking:

    • Stamped letter mail

    • Local delivery in Québec City (handled by Mon Quartier en boîte)

    To receive a tracking number, you must select the standard shipping option at checkout.

    Shipping partner

    We primarily use Canada Post for shipping, and GLS Canada for certain regions. In the event of a strike or potential service disruption at Canada Post, we may use alternative carriers to ensure timely delivery.

    Local delivery (Quebec City)

    For deliveries in the Québec City area, we offer a local delivery option through our partner Mon Quartier en boîte. Packages are delivered by bike or electric car, usually the next day, between 3 p.m. and 7 p.m. Packages won’t be left at your door unless you specifically request it. If no one is available at the time of delivery, a second attempt will be made the following day. This method does not include a tracking number.

    Accepted payment methods

    We accept the following payment methods: Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay and Google Pay.