Our environmental initiatives
Inevitably, electronics produce waste. Yet it is in the core values of Sounds Good's founders to minimize the environmental footprint of their activities. As we continue to develop our environmental responsibility initiatives, here are some examples we have already implemented.
We've collaborated with a local packaging company to revamp our main products packaging, eliminating plastic and foam while optimizing box dimensions to save space, resources, and energy. Our new packaging is now 100% cardboard, reducing waste and ensuring complete recyclability.
We know many of you have USB-C cables and wall chargers at home. So, we have opted not to fill the packaging with items you likely possess. This not only reduces the box size but also allows us to offer our products at a lower price while contributing to the reduction of electronic waste. If you need any accessories, you can easily add them to your cart before checking out.
You lost an earbud in the subway or your dog chewed it up? We offer affordable replacement parts for damaged or lost parts. By doing so, we encourage our customers to reuse functional parts rather than throw them away, resulting in less waste. Whatever the reason, feel free to contact us at firstname.lastname@example.org.
Those who have contacted some of the larger companies know that sometimes they can't get an answer to their questions. You can count on our customer service team to assist you with any questions you may have. We want you to be able to use and get the most out of our products. This won't be just another product you purchased and didn't use.
When you order through our website for delivery within Canada, you're choosing a carbon-neutral shipping option. This is made possible by the eco-initiatives of our shipping partner, Canada Post, who actively offset carbon emissions from land shipments. You can also opt for environmentally friendly PickPack reusable packaging, actively contributing to the reduction of single-use packaging in the e-commerce industry. We are thrilled to work with Canada Post and support local initiatives like PickPack, to provide more sustainable shipping options to our customers.
Each of our products is tested by a third-party company on site in China to ensure proper functioning. This reduces the number of defective units and avoids unnecessary shipping.
As we allow customers to try and return our products within 15-days, we do carry some inventory that isn't completely new, but almost. The parts from returned earbuds can sometimes be salvaged and repurposed to make a new pair. In many cases, we are able to refurbish returned products and sell them at a lower price.