Order fulfillment

We process orders quickly, usually within 24 hours or less. Once we have processed your order, a Canada Post tracking number will immediately be sent to you by email and/or SMS.

Please note that since Canada Post does not deliver on weekends, it is possible that an order placed during these days may take a little longer to be processed. This does not affect the speed of delivery, since these orders still leave our warehouse the following Monday morning. If you wish to offset the delay created by this particularity of Canada Post and accelerate the delivery, we suggest you choose the XpressPost delivery at checkout.

Shipping times

Shipping as fast as possible is a priority for us.

That's why we offer free Canada Post Expedited shipping on all headphone orders. Orders are shipped from our Quebec City warehouse.

  • ON, NB: 4-8 business days
  • NS, PE, NL: 4-8 business days
  • MB: 6-8 business days
  • BC, AB, SA: 7-10 business days
  • QC: 3-5 business days 

If a wrong destination address is entered or contains errors, contact us within 24 hours so we can resolve the problem before the package leaves! Once an order leaves our warehouse, we cannot change the shipping details for the item.

Why do we ship with Canada Post?

Some courier services, such as Purolator, are cheaper and sometimes faster. Others, like Intelcom, deliver on weekends. So why do we consistently use Canada Post for all our orders?

The reason is simple: we think of the customer first.

Unlike all other shipping companies, Canada Post has offices on almost every corner, including partner drug stores. This means if a customer is not home at the time of delivery, their package will be safely stored at the nearest Canada Post office, just a few blocks away in most areas. No need to go to some industrial zone across town to pick up your package. No easy to steal packages, left in a hurry on the doorstep either.

This key principle of proximity also benefits you if you ever want to return your Sounds Good product. Our return process is simple and also works with Canada Post. If you request a return, you will quickly get a PDF shipping label, which you can print and stick on your return package. Just leave it in the red Canada Post mailbox around the corner, and you're done!